The terms of using Osmia

Who you’re agreeing with

Osmia is operated by Balder Berg Adelgaard, a sole trader registered in Greece, trading as Osmia: Odyssea Kalligiani 2, 731 35 Chania, Crete, Greece; tax number (AFM) 200354773, tax office DOY Chania; General Commercial Registry (G.E.MI.) number 196746358000. You can reach us at hello@osmia.day or +45 30 59 77 96. By creating an account or using Osmia, you agree to these terms.

What Osmia is - and is not

Osmia is a daily practice: intentions in the morning, reflection in the evening, and a companion to think alongside.

Osmia is not therapy, not medical care, and not a crisis service. It does not diagnose, treat, or advise on health, legal, or financial matters, and it is not a substitute for a doctor, therapist, lawyer, or any other professional. If you are in crisis or worried about your safety, contact local emergency services or a crisis line - Osmia will point you to them.

Using Osmia

• Your account

  You must be at least 16 years old to use Osmia. The account is personal: keep your sign-in credentials to yourself. You are responsible for what happens under your account, and if you believe someone else has accessed it, tell us.

• Your writing is yours

  Everything you write in Osmia belongs to you. You give Osmia only the permission it needs to operate: to store your writing, process it to generate responses, and show it back to you. That permission ends where the service ends. Osmia claims no ownership, and no right to use your writing for anything beyond running your practice. How your data is handled is set out in the privacy policy, which is part of these terms.

• The companion is an AI

  Osmia's replies, generated intentions, and patterns reports are produced by artificial intelligence. They are offered as reflections for your practice - not as facts, professional advice, or promises. AI can be wrong, and sometimes is. Use your own judgment.

• Fair use

  Generous daily limits on the companion and the generators keep the service sustainable for everyone; the app tells you when you have reached one. Beyond that: do not use Osmia to break the law, do not probe or disrupt the service or other people's data, and do not use automated tools to scrape or bulk-query it. Accounts used that way can be suspended or closed.

Paying for Osmia

Some of Osmia is paid. Osmia AI may be purchased through the App Store or, when available, directly through osmia.day. Purchases made through the App Store are handled by Apple under its terms. On your iPhone, subscriptions are purchased through the App Store and are billed and managed by Apple, at the price and billing period Apple shows you before you confirm; Apple's terms apply to the payment itself, and App Store prices are set per country and may differ from what osmia.day shows in euros. Purchases made through osmia.day are sold by Osmia. The payment is taken for Osmia by Link (Sold through Link, LLC, a Stripe company) as merchant of record: Link runs the secure checkout page, charges the price shown before you confirm, collects any VAT or sales tax that applies - it is included in that price - sends your receipt and handles payment support, and your card statement shows LINK.COM* OSMIA. Link's own terms apply to the payment itself. Osmia never sees your card details. Whichever way you buy, the subscription belongs to your Osmia account: RevenueCat, a subscription service, keeps its status in step between the App Store, Stripe and Osmia, so paid access follows you across the app and the web.

• Paying starts when you decide

  Paying starts when you decide - and only then. A subscription renews automatically until you cancel it: for an App Store purchase in your Apple ID settings (Settings → your name → Subscriptions), at least 24 hours before the period ends; for a purchase on osmia.day under "Manage subscription" on your account page at osmia.day, which opens the subscription page (you can also cancel in Link, from the receipt email Link sends you, or write to hello@osmia.day and we cancel it with you), before the period ends. Cancelling stops the next renewal, and your access runs to the end of the period you have paid for. If an introductory price is offered, the price that follows is shown before you confirm.

• If Osmia is not for you

  If Osmia is not for you, write to hello@osmia.day within 30 days of paying. For a purchase on osmia.day that is all it takes: we refund it ourselves, through Stripe, to the payment method you used. A refund ends the subscription and, with it, access to Osmia AI. For an App Store purchase, Apple controls the refund process and the decision: request one at reportaproblem.apple.com, or through the App Store app, within Apple's time limits, and we will help you through that request where we can. Nothing here limits the rights you have under the mandatory consumer law of the country you live in. The refund policy sets this out in full.

• Your EU right of withdrawal

  If you bought Osmia AI on osmia.day, you may withdraw from the contract within 14 days of the day you subscribed, without giving any reason, and you get the full payment back within 14 days of your notice. Use "Withdraw from contract here" at the foot of every page of osmia.day, or write to hello@osmia.day; the withdrawal page has the full information and the model withdrawal form. A purchase on the App Store is withdrawn through Apple. Nothing in these terms limits rights you have under the mandatory consumer law of the country you live in.

• Managing your subscription

  Your subscription shows under Account → Account details in the app, with "Manage subscription" (Apple's subscription page, for an App Store purchase) and "Restore purchases" for a new phone. A subscription bought on osmia.day is managed under "Manage subscription" on your account page at osmia.day, which opens Stripe's subscription page. Osmia Trips are a separate arrangement with their own terms, not a subscription.

Cancelling and leaving

You can cancel any time, and you can leave any time. When a subscription ends, access to the paid parts of Osmia ends with the period you paid for. Your account and your writing remain yours until you choose to delete them; deleting your account - a control inside the app - permanently removes your writing, your history, and the account itself.

If Osmia ever has to close a paid account without cause, or shut the service down, the unused part of what you have prepaid is refunded.

The legal frame

• Limits of liability

  Osmia is provided as it is, improved continuously. To the extent the law allows: Osmia is not liable for indirect losses, and its total liability for any claim is limited to the amount you paid for Osmia in the twelve months before the claim arose. This does not exclude or limit anything that cannot lawfully be excluded - including liability for intent or gross negligence, or your statutory consumer rights.

• If these terms change

  Small changes may happen as Osmia grows. If a change matters - to pricing, to your rights, to what the service is - you will be told inside the app or by email before it takes effect, with time to decide whether to stay. The current version always lives at this address, with the date at the top.

• Governing law

  These terms are governed by the law of Greece. If you live elsewhere in the EU, the mandatory consumer protections of your own country still apply to you, and disputes can be brought before your local courts. If there is a problem, write to privacy@osmia.day first - that inbox is read by the person who builds Osmia.

The privacy policy and the refund policy are part of these terms - the first explains what data Osmia holds and how it is protected, the second how refunds work.

How to reach us→