If Osmia is not for you

The 30-day promise

One promise beyond what the law requires: if Osmia is not for you, write to hello@osmia.day within 30 days of paying. The email is all it takes - no form, no reason needed.

What happens next depends on where you bought Osmia AI, because two different companies handle the two ways of buying it - and only one of them lets us decide.

Where you bought it

• Bought on osmia.day

  For subscriptions purchased through osmia.day, Osmia is the seller and handles refunds under this policy; the payment is taken for Osmia by Link (Sold through Link, LLC, a Stripe company) as merchant of record. Here the promise is definitive: write to hello@osmia.day within 30 days of paying and you will be refunded - we refund it ourselves, through Stripe, to the payment method you used. A refund ends the subscription and, with it, access to Osmia AI. Link may also refund a purchase within 60 days of it, under its own refund policy. How long a refund takes to show depends on your bank. App Store purchases are handled by Apple under Apple's refund rules.

• Bought on the App Store

  Apple controls the refund process and the decision. Request one at reportaproblem.apple.com, or through the App Store app, within Apple's time limits. If you write to hello@osmia.day within 30 days of paying because Osmia is not for you, we will help you through that request where we can - the decision itself is Apple's, and we cannot promise it.

Your rights under the law

If you bought on osmia.day, you may withdraw from the contract within 14 days of the day you subscribed, without giving any reason, and you get the full payment back within 14 days of your notice - use "Withdraw from contract here" at the foot of every page, or the withdrawal page, which has the full information and the model withdrawal form. Nothing in this policy limits rights you have under the mandatory consumer law of the country you live in - the 30-day promise is offered on top of those rights.

Cancelling is not a refund

You can cancel any time, and you can leave any time. Cancelling stops the next renewal; your access runs to the end of the period you have paid for. It does not by itself refund the payment already made - for that, the 30-day promise above applies. A subscription bought on osmia.day is cancelled under "Manage subscription" on your account page at osmia.day, which opens the subscription page - or in Link, from the receipt email Link sends you, or write to hello@osmia.day and we cancel it with you; one bought on the App Store is cancelled in your Apple ID settings (Settings → your name → Subscriptions).

If Osmia ever has to close a paid account without cause, or shut the service down, the unused part of what you have prepaid is refunded.

How to reach us→